DMs, story mentions, comments and ad interactions on your hotel Instagram account all flow into one dashboard. Zetan AI understands context — it meets a price inquiry, an availability request, a complaint in the comments or a potential guest clicking your ad with exactly the right response.
Travia does not just answer DMs — it manages your hotel social media operation end to end.
Replies to direct messages within seconds with answers specific to your hotel; handles price, availability and location questions all at once.
When guests tag your account in a story, it automatically sends a thank-you message or a repost suggestion.
Answers ad and post comments automatically, moves price questions into DMs, and alerts you to negative comments.
Greets guests who click your Instagram ads automatically, checks availability and sends a reservation link with payment built in.
Ad bots, crypto scams and automated DMs are filtered out; real potential guests get priority.
A personalized reservation link with pricing and payment, sent right inside the DM — the guest pays without ever leaving Instagram.
Detects DMs from abroad automatically and replies in English, German, Russian or Arabic.
DM volume, conversion rate, most-asked question, busiest hour — build your social media strategy on data.
If a guest wants to move from DM to WhatsApp, the same conversation picks up right where it left off — no context is lost.
If you have a Meta Business account, setup takes just a few clicks.
Link your hotel Instagram Business account to Travia via OAuth — with a single click.
Define the rules — which message gets which reply, which comment opens a DM.
Send DMs from your own account and review the replies. Edit any template you do not like instantly.
Switch it on, watch every DM live from the dashboard, and step in whenever you want.
Every DM, comment and story mention on Instagram flows into the Travia dashboard within seconds. Zetan AI handles the ad-clicking guest, the follower asking about prices and the complaint comment, each with its own scenario.
Convert the guest who clicks your ad, the loyal customer tagging your story and the undecided commenter.
"Once ad DMs started getting a reply in 3 seconds, our conversion rate jumped to 62%. Last season it was 18%."
Ad ROI up 3.5x"When guests tag us in a story we automatically send a thank-you message plus a discount coupon. Our UGC exploded."
Branded stories up 4x"Instead of panicking in public under negative comments, Zetan AI responds with an apology and moves it to DM — the issue gets solved there."
Satisfaction score +18%Try every feature free for 14 days. No credit card, no contract — our onboarding team sets everything up for you.
