Travia connects securely to your WhatsApp Business account; night, weekend or holiday, Zetan AI replies within seconds with answers tailored to your hotel. Reservation, payment and check-in flows start from a single message — the system keeps working even while the front desk sleeps.
The Travia WhatsApp module is not just simple "auto-replies" — it automates everything a real front desk would do.
From the very first message, it explains who you are, what you offer and how you can help — in your hotel voice. Templates are fully customized to you.
Keywords and intents like "price", "availability" or "cancel" trigger different scenarios — fast, deterministic and fully under your control.
Send and receive images, videos, PDFs and voice messages. Share room photos, invoices or directions with guests in a single click.
Connect a separate WhatsApp Business number for every property or brand. Manage all conversations from one dashboard, neatly separated.
Group guests with tags like "VIP", "corporate", "new" or "seasonal"; send targeted campaigns and follow-up messages to each segment.
Use approved template messages to reach all your guests on special occasions, at the start of the season or for campaigns — within minutes.
If the AI is unsure, or a guest says "I want to speak to a person", the conversation is handed over to the front desk automatically.
Ads, scams and spam messages are filtered out automatically; real guests are prioritized.
Every conversation is logged to the guest profile automatically. The system remembers returning guests and speaks to them accordingly.
Our team does most of it for you; all you do is tell us about your hotel.
Link your WhatsApp Business number to Travia in 2 minutes. Existing conversations are never lost.
Upload your room types, rates, breakfast hours, house rules and FAQs to the knowledge base in your dashboard.
Define rules for scenarios like greetings, price inquiries, reservations and cancellations — or use the ready-made ones.
Activate the AI with one click. Your guests keep texting the same number — Travia answers.
The entire conversation flows seamlessly from WhatsApp into the Travia dashboard; take over whenever you like, or let Zetan AI finish it. It is always transparent which messages were answered by the AI and which by a human.
Three real scenarios — and how Travia solves each one.
"Zetan AI answered the 2 AM 'Do you have availability?' message in 2 seconds, sent the link, and the guest paid before falling asleep."
Overnight reservations up 47%"We sent our season-opening discount to every guest who stayed with us last year using an approved template message."
Repeat stays up 33%"We manage our boutique hotels in Antalya, Bodrum and Çeşme from a single dashboard, each with its own identity."
Response time 12 min → 2 sTry every feature free for 14 days. No credit card, no contract — our onboarding team sets everything up for you.
